Keep the promise first
Customers who get what they were promised are more likely to stay. Promise only what you can deliver, get it working early, and offer extras once they are using it.
Transcript
Customers who get what they were promised are more likely to stay. Across 214 studies, when what people bought did what they expected, they were happier, and keener to keep using it. So a new customer is still checking one thing: did you do what you said? Say you promised online booking in a week. Three weeks later, it still isn't live.
Promise only what you can deliver, and say when. Get it working early, and show them it works. Offer extras once they're using it, not on day one. Keep the promise first. Sell more after.
Bamya CRM is a free AI-assisted CRM that shows what each customer bought, and reminds you to check in.